Refund & Return Policy

Refund & Return Policy

Effective Date: 01-09-2023
Last Updated: 20-02-2025

1. Introduction

At 360posters.co, we strive to provide high-quality products and customer satisfaction. This policy outlines the conditions for returns, refunds, and replacements.

By purchasing from our website https://360posters.co, you agree to this Refund & Return Policy.

2. Return Eligibility

You may request a return under the following conditions:

  • The request is made within 30 days of receiving the order.
  • The product is unused, in its original condition, and in the intact, unopened packaging.
  • The product is not a final sale, personalized, or custom-made item.

Returns that do not meet these criteria will be rejected.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or used products (damaged packaging voids return eligibility).
  • Personalized or custom-made items (e.g., custom designs).
  • Digital products or downloadable content.
  • Gift cards or promotional discounts.
  • Clearance, sale, or promotional items.

4. Return Process

To initiate a return:

  1. Contact Support – Email info@360posters.co with your order number, reason for return, and photos of the item.
  2. Return Authorization – Once approved, we will provide return shipping instructions. Unauthorized returns will not be accepted.
  3. Shipping the Return – Customers are responsible for return shipping costs unless the item was received damaged or defective.

5. Refund Process

Once we receive and inspect the returned item:

  • You will receive an email notification of the refund status.
  • If approved, the refund will be issued to your original payment method within 14 business days.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

If you have not received your refund, check with your bank or payment provider before contacting us.

6. Exchanges

Exchanges are only available for:

  • Items that arrive damaged or defective.
  • Incorrect items received due to a fulfillment error.

For an exchange, email us at info@360posters.co with clear photos of the damaged or incorrect item.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or credit card statement.
  2. Contact your payment provider, as processing times vary.
  3. If you have done both and still have not received your refund, email 360posters.co

8. Contact Information

For refund and return inquiries:

📧 Email: info@360posters.co